Every permanent placement is backed by a 100% replacement guarantee of 3 full months and a prorated replacement guarantee through the sixth month of employment (a policy that exceeds the State of Ohio code for employment agencies). Since we cannot "undo" the work we have performed at your direction, once a placement has been made, and you have approved and agreed to terms with a care provider, placement fees are non-refundable. Our REPLACEMENT GUARANTEE is your assurance that you may continue to use the organization's services to find the right care-provider for your needs.